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Privacy Policy for Tifstay Consumer Application

Effective Date: January 27, 2026 · Last Updated: January 27, 2026

This Privacy Policy explains how Tifstay Technologies Private Limited (“Tifstay”, “we”, “our”, or “us”) collects, uses, stores, and protects your information when you use the Tifstay Consumer App (“App”).

By downloading or using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

When you register or use the Tifstay Consumer App, we may collect:

  • Personal Information: Name, phone number, email address
  • Account Information: Login credentials (stored securely and encrypted)
  • Booking Information: PG/Hostel booking details, tiffin subscription details
  • Payment References: Transaction IDs, order IDs (we do not store card or UPI details)

1.2 Automatically Collected Information

When you use the App, we automatically collect:

  • Device Information: Device model, operating system version, app version
  • Usage Data: App interactions, pages viewed, feature usage
  • Crash & Performance Data: Logs used to improve app stability and performance

1.3 Location Information

With your explicit consent, the App may collect approximate or precise location while the App is in use to:

  • Show nearby PG/Hostel listings
  • Show nearby tiffin/mess providers
  • Improve search and discovery experience

📌 Location access is optional and can be disabled at any time via device settings.

1.4 Payment Information

Payments are processed securely via Razorpay.

  • Tifstay does not store your card, UPI, or banking details
  • Razorpay may collect and process payment information according to its own privacy policy

2. How We Use Your Information

We use collected data to:

  • Create and manage user accounts
  • Enable PG/Hostel bookings and tiffin subscriptions
  • Process payments and refunds
  • Send transactional notifications (booking confirmations, payment updates)
  • Improve app features and performance
  • Prevent fraud and misuse
  • Comply with legal obligations

3. How We Share Your Information

We may share your information only in the following cases:

3.1 With Service Providers

Trusted third-party services that help us operate the App, such as:

  • Cloud hosting providers
  • Payment gateways (Razorpay)
  • SMS/communication services (MSG91)

These partners are contractually obligated to protect your data.

3.2 With Vendors (Limited)

When you make a booking or subscription:

  • Your name and contact details may be shared with the PG/Hostel or Tiffin provider only for service fulfillment.

3.3 Legal Compliance

We may disclose information if required by law, court order, or government request.

4. Permissions Used by the App

The Tifstay Consumer App may request the following permissions:

  • Location — Nearby PG/Tiffin discovery
  • Internet — App functionality
  • Notifications — Booking & payment updates

📌 We request permissions only when required and only while the feature is in use.

5. Data Storage & Security

We implement industry-standard security practices to protect your data, including:

  • Secure servers
  • Encrypted communication (HTTPS)
  • Restricted access to user data

Despite best efforts, no system is 100% secure. You acknowledge and accept this risk.

6. Data Retention

We retain user data:

  • As long as your account is active
  • As required to fulfill services
  • As required by law or for dispute resolution

You may request account deletion by contacting support.

7. Your Rights & Choices

You have the right to:

  • Access and update your account information
  • Disable location access at any time
  • Request account deletion
  • Opt out of non-essential notifications

To exercise these rights, contact us at the details below.

8. Children’s Privacy

The Tifstay Consumer App is not intended for children under 13 years of age.

We do not knowingly collect personal data from children. If such data is discovered, it will be deleted promptly.

9. Third-Party Links

The App may contain links to third-party services. Tifstay is not responsible for their privacy practices. Please review their policies separately.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any changes will be reflected on this page with an updated “Last Updated” date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

Tifstay Technologies Private Limited
Email: info@tifstay.com